Política de reembolso

SHIPPING & DELIVERY

Made to Order

Every THE MIUUS STUDIO artwork is made to order especially for you.

Our fine art prints and canvases are produced through a network of professional print studios located as close to the delivery destination as possible. This allows us to reduce unnecessary transportation and deliver your artwork more efficiently.

Production usually takes 1–2 business days and may take up to 4–5 business days during busy periods.

Estimated Delivery Times

Once your order has been produced and dispatched, estimated delivery times are:

Europe & United Kingdom: 2–5 business days
United States & Canada: 3–7 business days
Australia: 4–8 business days

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays or customs processing.

Worldwide Shipping

We ship THE MIUUS STUDIO artworks internationally.

Your artwork will normally be produced at the facility closest to your delivery address. Occasionally, products from the same order may be produced at different facilities and arrive in separate packages.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information so you can follow your artwork on its journey, or you can check here: TRACK YOUR ORDER

Customs & Import Duties

Orders are produced locally whenever possible.

International shipments may occasionally be subject to customs duties, import taxes or handling fees depending on the destination country. Any applicable charges are determined by local authorities and are the responsibility of the recipient.

Delivery Address

Please check your delivery address carefully before placing your order. As production begins shortly after an order is received, we cannot guarantee that an address can be changed once production has started.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address.

For any questions regarding your delivery, please contact us at support@themiuusstudio.com.


RETURNS & REFUNDS

Made to Order

Every THE MIUUS STUDIO print and canvas is individually produced to order.

Please check the selected artwork, size, format and frame colour carefully before completing your purchase.

Damaged, Defective or Incorrect Orders

If your artwork arrives damaged, defective or you receive an incorrect item, please contact us within 30 days of delivery.

We will arrange a replacement or refund where appropriate.

To help us resolve your claim quickly, please include:

• your order number
• a clear photograph of the artwork and the issue
• photographs of the original packaging
• a photograph of the shipping label and barcode

Please keep all original packaging until your claim has been resolved.

Returns

Because each artwork is produced specifically for your order, return eligibility may depend on the nature of the product and the consumer laws applicable in your country.

This does not affect any statutory consumer rights you may have.

Please contact us before returning an item. Do not send artwork back without receiving return instructions from us first.

Cancellations & Changes

Production begins shortly after an order is placed.

If you need to change or cancel your order, contact us as soon as possible. Once production has started, we may no longer be able to modify or cancel it.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For returns, damages or order issues, please contact:

support@themiuusstudio.com