SHIPPING & RETURNS

SHIPPING

All framed posters are professionally printed, framed, packaged, and fulfilled through our trusted production partners in the United States.

We currently ship within the USA only.

To ensure reliable and efficient delivery, we work with established shipping carriers including USPS, UPS, DHL, and other regional partners depending on destination and logistics availability.


DELIVERY TIMES

United States

Estimated delivery time: 6–10 business days

Delivery times are estimates and may vary slightly during holidays, peak seasons, or carrier delays.

Once your order has shipped, you will receive a tracking number by email.


ORDER PROCESSING

Each artwork is made to order specifically for you.

Orders are typically processed within 24 hours before entering production. Production usually takes 1–2 business daysbefore shipment.

Because all products are custom printed and framed, slight variations between prints may occur as part of the production process.


RETURNS, REFUNDS & DAMAGES

DAMAGED OR DEFECTIVE ITEMS

In the unlikely event your order arrives damaged or defective, we will gladly review the issue and provide a refund or replacement when eligible.

Please inspect your order upon arrival and contact us within 7 days of delivery.

To process your claim, please email the following photos to:

support@themiuusstudio.com

Required photos:

  • Photo of the damage
  • Full photo of the artwork
  • Photo of the shipping label (must be clearly visible)
  • Photo of the internal packaging materials
  • Photo of the outside of the package, including any visible damage if applicable

Please send images in high resolution whenever possible.


REFUNDS

Refunds are only offered for items that arrive damaged, defective, or incorrect.

Approved refunds will be processed to the original payment method.


EXCHANGES

We do not offer exchanges.

All artworks are produced individually and custom-made upon order placement.

For this reason, we cannot accept exchanges for:

  • Incorrect size selection
  • Change of mind
  • Personal preference
  • Minor color differences caused by screen settings

LOST PACKAGES

If your package is confirmed lost in transit by the shipping carrier, please contact us and we will work with our fulfillment partner to resolve the issue.


CONTACT

 

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