SHIPPING & RETURNS

SHIPPING POLICY / FRAMED POSTERS
1. What shipping carriers are used for orders?
  • We use data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs, whilst ensuring that your orders reach your customers exactly when they should. With fulfilment locations in the UK, Germany and USA, we use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) to ensure your orders arrive with your fast and safely.
2. What are the SLA delivery times for FRAMED POSTERS orders?
Delivery Region Days to delivery (working days)
United Kingdom 3 – 10
Germany 3 – 10
Europe (EU) 4 – 10
Norway, Iceland, Liechtenstein, Switzerland 4 – 10
United States 6 – 10
Canada 6 – 10
Rest of World 6 – 15
 
3. Can I change or cancel my order, or update my shipping address?
  • Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed.
4. What is the processing time on my orders?
  • Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 days before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.
5. I’m not happy with the product, what do I do?
  • We're sorry that you were not satisfied with our product but unfortunately, we cannot offer refunds or returns for a product that you are unhappy with. 
 
EXCHANGE, REFUND, AND RETURN POLICIES 
  • Most of the products in THE MIUUS STUDIO are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We do not offer exchanges as every product is custom printed. We can offer refunds or returns for your orders if there are product mistakes. Please reach out to our customer support and if you are submitting a request, please be sure to include photo evidence of your product in your order.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Should you wish to return the artwork, you can contact us at support@themiuustudio.com. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to: THE MIUUS STUDIO UL. KACZA 4/2, 01-013 Warsaw, Poland
  • Once we have received the product and it is all good we will make the refund and you will receive a full refund for the product.
  • Items sent back to us without first requesting a return will not be accepted
  • Damages and issues
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
    Please follow these instructions and we will fix it as soon as possible.
    Send a photo of:
    - Photos of the damage
    - Photo of the entire print
    - Photo of package label, text/barcode must be legible
    - Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)
    - Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.
    We need photos in good resolution. Feel free to send them in full or large size.
    Send the photos to mail: support@themiuusstudio.com
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 

MODERNIST COLLECTION

This collection is designed by THE MIUUS STUDIO and inspired by modernist movements.

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MINIMALIST COLLECTION

This collection consists of a curated selection of minimal art graphics inspired by the principles of simplicity and balance. Each piece reflects a commitment to clean design, emphasizing clarity and understated elegance. The harmonious interplay of forms and colors captures the essence of minimalism, creating visually striking yet serene compositions.

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